Request Account & Data Deletion

Last updated: February 2025

If you want to delete your Kaaksha account and the data associated with it, follow the steps below. This page is provided by Kaaksha (the developer of the Kaaksha POS application) for users who wish to request account and data deletion, including for purposes of Google Play and other app store requirements.

Steps to request account and data deletion

Send an email to [email protected] from the email address linked to your Kaaksha account.
Use the subject line: Account deletion request (or similar).
In the body, state clearly that you want to delete your Kaaksha account and all associated data. You may include your registered email or full name so we can identify your account.
We will confirm receipt and process your request. You will receive a reply once the deletion has been completed (typically within 30 days, or as required by applicable law).

Important: After your account is deleted, you will not be able to sign in or recover any of your data. Please export or save any data you need before requesting deletion.

Data we delete

When you request account deletion, we delete the following:

Account information: name, email address, phone number, and password.
Session and authentication data: access and refresh tokens, and any profile data tied to your account.
Business and transaction data: products, inventory, sales, receipts, customers, suppliers, categories, brands, taxes, saved bills, stock movements, and any other data you created or generated while using the Kaaksha app.
Device and app data: device registrations and sync data associated with your account.

Data we may keep (and for how long)

We may retain the following only as needed for legal, security, or operational reasons:

Backups: Deleted data may remain in backup systems for a limited period (typically up to 30 days) until those backups are overwritten. Backups are not used for active processing.
Legal and safety: Where required by law (e.g. tax, fraud, or dispute resolution), we may retain certain records for the period mandated by applicable law.
Anonymized or aggregated data: We may keep data that no longer identifies you (e.g. anonymized or aggregated statistics) for improving our services.

Contact

For account deletion requests or questions about your data:

Kaaksha
Email: [email protected]